Digital help guide

What is a Digital Profile?

A Digital Profile is your online CV, securely storing all the documentation needed to work at sea. Accessible anytime via our jobs portal or mobile app (powered by Ankaa), it simplifies job applications and keeps your information organised.

Your Digital Profile is private, visible only to our recruitment team, and shared with potential employers only with your consent.

Key features include:

  • Cloud Storage: Store and upload certificates and documents securely.
  • Secure Sharing: Share files via a secure link, avoiding large attachments.
  • Sea Time Tracking: Log and analyse your sea service for career planning.
  • Expiry Alerts: Never miss a certificate renewal with custom reminders.
  • Mobile Access: Update your profile on the go through the app.

Create your Digital Profile for a smoother, faster job application process!

I’m a new candidate – What do I need to do?

If you’re new to CMR then welcome, please register and create a digital profile with us.

Once registered, download the Ankaa app and you will then be able to manage your profile from your mobile.

HELP GUIDE – there’s a few key areas to complete in your digital profile before you can apply for jobs with us. This help guide clearly describes what you need to do – click here and have a quick read.

I’ve registered previously- What do I need to do?

If you have a digital profile with us then please download Ankaa from your app store and connect your account using your existing log in details. You can also manage your profile on a computer, however, please note the website is not mobile responsive, so if you are using a mobile to access your account please use the app!

Download the App on Android or IOS.

Need more help? Read this brief guide!

How Do I Get My Profile On The New App?

Our previous app Ankaa Recruiter has been archived, and the new and improved Ankaa app is now available on IOS and Android.

SWITCH TO THE NEW APP IN 3 EASY STEPS

  1. DOWNLOAD – The new Ankaa App is now available for download from your preferred app store.
    Simply uninstall the old app Ankaa Recruiter, and download the new Ankaa App.
  2. LOG IN to the new app with your existing log in credentials, follow the prompts and we will do the rest. All your information will be seamlessly transferred to the new platform.
  3. EXPLORE the new app! We have some new features for you to use.

If you are facing any issues transferring your profile on to the app please follow this guide which will help.

HELP! I can’t apply for a job!

Are you struggling to apply for a job? Have you checked that your profile meets the minimum application criteria?

Minimum Profile Criteria

  • Personal Details Section
    • First Name
    • Surname
    • Contact email & phone
    • Department & Rank
    • Location
  • Job Application Documents Section
    • CV/Resume
  • Medical Document
    • Seafarer Medical Examination

Each job advertised may have additional minimum requirements for the role such as specific documentation or vaccination requirements. The system uses AI technology to cross reference your profile with the job advert to ensure that you are suitable to apply.

If you have not ‘filed’ the documents correctly then you will not be able to apply for the job. Check out the Document Filing Help guide here.

You can download a copy of this guide to print at home here.

What is the Corporate Code?

Ankaa no longer requires a Corporate Code. Download the app for APPLE or ANDROID.

Ankaa Marine still requires the corporate code CRPCLYDE

What’s the difference between Ankaa and Ankaa Marine?

Clyde Marine Recruitment use a digital system called Ankaa to securely gather, manage and share your information with our clients in order to help you in your role. There are two different apps available – Ankaa (previously known as Ankaa Recruiter) and Ankaa Marine.

Ankaa, is where you create a Digital Profile containing personal information, documents and certificates, past assignments (work history) and Next of Kin details. All this information helps to create a profile which we share with potential employers when you are shortlisted for a job. Not only is it faster to apply for jobs using the digital profile, our recruiters can see all your information quickly and share with our clients easily.

Once hired, if you are deployed by Clyde Marine Recruitment, then we automatically copy your profile over to Ankaa Marine. This is the employee app and where we send payslips digitally to your profile. You will need to download Ankaa Marine to view your payslips, they are not available in your Ankaa Recruiter profile.

Why is a Digital Profile better?

With decades of experience in the maritime industry, we understand exactly what companies need to know about prospective candidates. We also know the challenges seafarers face in keeping their paperwork and CVs up to date so we have tried to make it easier all round!

For Candidates – Our digital profile focuses on gathering the essential information to help you secure your next job. Once completed, your profile can be updated by you at anytime. The more comprehensive your digital profile the better your chances of securing that next role! Additional features include Certificate Expiry Alerts, Sea Service Analytics and a range of services curated for seafarers.

For Companies – Digital profiles streamline the hiring process by presenting candidate information in a clear, easy-to-digest format, making it simple for Hiring Managers to find the key details quickly. Hiring Managers receive a secure, password-protected link to access the profile, which expires after viewing, ensuring your data remains safe, confidential, and fully GDPR-compliant.

Do you still accept CVs?

We only accept Digital Profile applications and no longer accept unsolicited CVs via email. Please upload your CV into your digital profile as a Job application document.

To stand out from the crowd we highly recommend you take time to complete your profile in full, paying particular attention to:

  • Primary Rank – so we can search for you in the system
  • Past Assignments – as this is what our Recruitment Consultants will review to assess your experience
  • Documents – if you don’t include all your documentation you may not be able to apply. Our clients often set minimum requirements for the job which your profile must meet in order to apply.

Ankaa Recruiter App Expired – Get the new App

Our previous app Ankaa Recruiter has been archived, and the new and improved Ankaa app is now available on IOS and Android.

SWITCH TO THE NEW APP IN 3 EASY STEPS

  1. DOWNLOAD – The new Ankaa App is now available for download from your preferred app store.
    Simply uninstall the old app Ankaa Recruiter, and download the new Ankaa App.
  2. LOG IN to the new app with your existing log in credentials, follow the prompts and we will do the rest. All your information will be seamlessly transferred to the new platform.
  3. EXPLORE the new app! We have some new features for you to use.
Ankaa App Logo

Does it matter if I don’t file my documents in the app?

Each job listing has specific minimum requirements that depend on your documents to match in the system. If your documents are not filed correctly, you will not be able to apply for the job.

What do we mean by filing documents?

You must assign the correct Type and Sub Type to each document.

For example, an ENG1 should be filed as:

  • Type: Medical Document
  • Sub Type: Seafarers Medical Examination

An example of how NOT to file your ENG1 would be:

  • Type: Medical Document
  • Sub Type: Other
  • If your documents are incorrectly listed then the system will not recognise them, and you will find the apply button is not active so you can’t apply for jobs.

If you are unsure of how to file your documents please check out the Document Filing Help guide here.

You can download a copy of this guide to print at home here.

I’ve worked for Clyde Marine Recruitment before; do I still need to register?

Yes please! We removed the old filing cabinets and shredded all confidential information, so if you have not yet registered online then we no longer have any of your details.

Once you have created your digital profile it’s a simple case of keeping it up to date. So if you have registered with us at any time before Digital Profiles began we ask that you re-register. Thank you!

How long will it take to complete my profile?

It will take you around an hour to set up a Digital Profile with all your certificates uploaded and detailed past assignments. Once registered your Digital Profile will be easy to maintain, and much quicker than updating and sending your CV each time.

It is helpful if you have all your documents including certificates, passport ID and discharge book to hand as you update your profile.

Don’t worry if you can’t complete it in one go – click save and your progress will be saved for next time.

If using a laptop or tablet you might find it easier to log into the website Jobs Portal, but if using a mobile you’ll find it easier with the Ankaa App.

Check out the quick start guide here.

Which sections do I need to complete?

The more information and past assignments you can add, the better!

  • Personal Details including phone, email and address
  • Education, remember that Hiring Managers will see your profile so include relevant education
  • Next of Kin Information including contact number and email
  • Documents – Add all your documents and certificates here including an attachment of the document. Bear in mind that this profile is sent to hiring managers so add all the documents you have as this will be helpful in securing your next position.
  • Assignments – add your sea service here. It is important to add as much information as possible: department, rank, vessel name, vessel type, flag and a description about journeys, ships, cargo, challenges etc. Finally add your dates in and you’re good! If you are working on a rotational assignment we have a handy section that will help you manage rotational assignments without having to input the same details each time.

We know that prospective employers are most interested in the description of your past assignments. Provide information about each past assignment to make you stand out. We recommend including the following for each entry:

  • What was the ship?
  • If you worked in the Engine department tell us about the Engine – what did you do, what challenges were there?
  • What was your cargo?
  • Where did you sail?
  • What challenges did you face?
  • What did you learn?
  • Onboard Services: What areas of customer service did you work? How many passengers did you look after?

New to CMR- Click Here

Existing Candidate – Click Here

What is the Password Policy?

For added security we have a strict password policy in place. Please make sure that any password you choose meets these following criteria:

  • Minimum of 8 characters and must include:
  • 1 Capital Letter
  • 1 Number
  • 1 of these specific special characters
    • @#$%^&!

What’s the best way to complete my Digital Profile?

If using a laptop or tablet then best to Register on our Jobs Portal.

If using a mobile download the Ankaa App, available on IOS and Android.

Please note the website is not mobile responsive, we do not recommend you try to access from your mobile browser.

Once you have your profile completed, keeping it up to date can easily be done from your mobile device including taking photos of your new certificates and uploading them while you’re on the go!

Can I register using my phone?

Yes, it is easier to do this by downloading Ankaa, the app available for IOS and Android.

Ankaa App Logo

Is there a Mobile App?

Yes, search for Ankaa in your app store – it’s available on IOS and Android.

Ankaa App Logo

The App isn’t available for my handset; can I still access my Digital Profile?

You can still access the online Jobs Portal on a laptop or a tablet.

We do not recommend you access the jobs portal on your mobile browser as the website is not mobile responsive.

How do I make my profile stand out?

When sending all profiles in a standardised format we appreciate the opportunities to make you stand out are limited however we have some helpful tips.

  • Make sure your information is up to date – if you change your phone number, move to a new house, update a certificate or gain a new qualification then update your profile!
  • Don’t forget the narrative – include details about your journeys, cargos and challenges. Profiles with completed narratives will stand out from the crowd. Hiring Managers look at the detail of the profile as a priority.
  • Add a picture – faces are memorable for Hiring Managers.

Can you explain the home page of the Digital Portal?

Personal Details – Your Contact details, Rank and Vessel will feed from the information you have added in your profile.

Analytics – Your Sea Experience is calculated when you add your assignments into the system. This is a helpful indication of how long you have been at sea for in total.

Status – choose whether you’re available or unavailable for work. It’s important you keep this up to date!

Alerts – if you have any expiring documents coming up you will be alerted here first.

Calendar – you can choose to add in important dates, training courses, medicals, shore leave etc here

Sea Time Analytics – This is a great feature! Drill down your time in company, time in rank, time in vessel so you can plan your next career move more easily. This feature will automatically pull information from your assignments. The more you add to your Digital Profile the more it will give back to you.

Latest assignments – a quick glance of where you’re going next if you have it planned in, and announcements where we’ll send you info on latest job vacancies, company news and helpful hints on how to make the most of your profile.

How do I edit my Profile?

  • In any of the sections click on the pencil icon to edit your details.
  • Mandatory sections are marked with a red asterisk.
  • To add a new document or assignment click on the plus sign.
  • Click save when you have completed your new information.

My documents are superior but I can’t apply for the job.

We are aware of this issue and are working on a hierarchy solution.

As a fix in the meantime please enter your superior documents using the lower category drop down. Our team will be able to see that you have a superior document saved.

When a solution is finalised and released we will let you know!

How secure is the Digital Portal?

We use the same security systems as many top online retailers, so you can be rest assured that your details and documents are completely safe with us.

We are GDPR compliant and our system will help all our clients be GDPR compliant too!

Who can see my details?

The details you add to your profile are visible to the Clyde Marine Recruitment team in the first instance.

When you are shortlisted for a job your profile will be shared with the Hiring Manager using a secure URL link, this link expires after a set period of time so your information will not be left in an unsecured inbox.

Will you share my details with any 3rd parties?

With your approval, we will only share your information with Hiring Managers from MLC approved manning agencies or recognised shipping companies.

We will not send you spam with 3rd party offers.

Please read our Privacy Policy if you would like further information

How do I access my payslips?

Once on contract, you’ll be able to log into our crew management system (powered by Ankaa Marine) to access your payslips and messages from our recruitment team. You’ll be given details about this once on contract.

I have an idea or I have feedback for the App

Fantastic, we are always interested to hear how we can improve the portal to make your life easier!  We would be delighted to hear from you so please contact us with your ideas and comments.

Help! I’ve forgotten my password

Click here and we’ll send you a link to reset your password.

What is Ankaa?

Ankaa is the technology that we use to power our digital recruitment system.

Still can’t find what you’re looking for? Contact us with your general enquiry.